Waterloo House Surgery - The clinics and other services offered by our doctors surgery

Noticeboard

WE ARE CLOSED FOR BANK HOLIDAYS - IF YOU NEED A DOCTOR URGENTLY DURING THIS TIME PLEASE CONTACT NHS 111 OR IN AN EMERGENCY CALL 999

TRAINING DAYS

Ongoing Training: For one afternoon per month we focus on clinical and staff development and training, and during this time the surgery will be closed. If you require medical assistance during this time please dial NHS 111.

CARERS

The surgery works closely with West Cumbria Carers and Gillian the support worker - if you would like more information, please ask any member of the surgery team who can help you.

SHARED RECORDS

Improving your care

Health services in Furness are introducing 'shared records'. Shared records allow health professionals to share some limited information from your medical records with other health services that provide you with care. For more information please pick up a 'changes to your medical records' leaflet from the surgery. more information is also available at www.cumbria.nhs.uk

Clinics & Services

Specialist & Hospital Care

Casualties and Minor injuries

Travel Advice

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Clinics & Services

mother_baby_doctor Clinics are arranged for specific health problems. Appointments can be made in the usual way for the following clinics:

Diabetes
Asthma and Chronic Obstructive Pulmonary Disease (COPD)
Minor Surgery (please see the doctor or nurse first)
Childhood Immunisations and Vaccinations
Smoking Cessation
Drug & Alcohol counselling (please see the doctor or nurse first)
Counselling (please see the doctor or nurse first)
Dietician
Ante Natal
Cervical Smears
Travel Vaccination & Advice – We are a Registered Yellow Fever Centre
Sexual Health
Anticoagulation / INR monitoring

Appointments for contraceptive advice can be made with any of our practice nurses, nurse practitioner or doctors. Appointments are available from as early as 08:30 and as late as 18:15.

Appointments for sexual Health advice can be made with our Nurse Practitioner or one of our Practice Nurses, please ask at reception.

Nurse Clinics

We have four highly qualified practice nurses who deal with a range of conditions and health concerns.

The nursing team are experts in many areas of disease management including diabetes, asthma, womens health and advice for travellers.

Our nurse practitioner works alongside the doctors in the practice to provide a medical service including holding surgeries and is able to prescribe medicines.

The Health care workers work under the supervision of the nursing team and have been specifically trained to take bloods, check blood pressure, and take ECG tracings, syringe ears and dress wounds as well as assisting the nurses with other duties.

Specialist & Hospital Care

scope_apple_heart If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will discuss it with you. One of our secretaries will then book the hospital appointment with you using the Choose and Book NHS software which enables you to choose which hospital you would like to be seen at and you will usually leave the surgery with your specific date and time appointment.

You are also able to request that you receive copies of any letters to or from the hospital consultant or specialist.

Casualties and Minor injuries

We provide a service for casualties and minor injuries Monday – Friday from 08:00 to 18:30.

Patients with a minor injury may either come directly to the surgery or contact us by telephone beforehand on 01229 402800. The receptionist will need to ask for details of the problem in order to decide how urgent the case is and you will then be seen by our duty nurse who may also call the duty doctor to assist if necessary.

If the nature of the problem is severe after initial assessment, we may refer you to Furness General Hospital.

At weekends and between the hours of 18:30 and 08:00 patients are advised to either telephone NHS 111 or go directly to Furness General Hospital, Accident and Emergency. If the casualty or injury is very severe and the patient is unconscious or immobile then telephone 999.

TRAVEL ADVICE CLINIC

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

Travel Health

To help us offer the appropriate advice, you need to call at reception and ask for 'travel questionnaire' forms to complete.

Please note that nurse needs these forms completing prior to any contact with the patient.

Our practice nurse Karen Moore is a qualified travel nurse and will look at current recommendations and guidelines for your destination.

Please ensure you leave a contact number on the form so that Karen can contact you to arrange an appropriate appointment for you to come in and discuss further with her.

It is important to get the travel questionnaire form as early as possible - at least 6 weeks before you travel.

please note:

Some travel vaccines have to be ordered as they are not a stock vaccine.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Waterloo House Surgery is a registered yellow fever centre.

Nurse will discuss your travel health needs in the appointment.

Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)