Waterloo House Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
- Access advice
- Book appointments online
- Request Repeat Prescriptions
- Request Fit/Sick Notes
Sign-up is simple and you can create an account here https://app.doctorlink.com/waterloohousesurgery/register
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
THIRD PARTY ORDERING
IF YOU ORDER YOUR PRESCRIPTION THROUGH A PHARMACY, THE PROCESS FOR THIS IS CHANGING IN JANUARY 2021
YOU CAN ORDER YOUR PRESCRIPTIONS IN THE FOLLOWING WAYS:-
- POST YOUR PRESCRIPTION SLIP IN THE NEW POST BOX OUTSIDE THE SURGERY DOORS
- SEND YOUR PRESCRIPTION SLIP TO THE SURGERY BY ROYAL MAIL
- REGISTER FOR PATIENT ACCESS ON YOUR COMPUTER OR PHONE
- SIGN UP FOR THE “MY GP APP” ON YOUR PHONE
SHOULD YOU HAVE ANY PROBLEMS WITH THE OPTIONS ABOVE, PLEASE SPEAK TO THE SURGERY WHO WILL HELP YOU.
FOR SAFETY REASONS THE SURGERY ARE STILL UNABLE TO TAKE YOUR PRESCRIPTION REQUESTS BY TELEPHONE
We are now booking appointments for this winter’s Flu Vaccinations
The arrangements this year are different as we need to adhere to social distancing guidelines for the safety of patients and staff
We will be holding specific clinics and ask you to call reception to book your appointment
Our First clinic will be on Saturday 3rd October and will be for those aged 65 and over only
Appointments will be available from Saturday 10 October for those at risk patients aged 18-64, plus those aged 65 and over
We will inform later when we have delivery dates and plans for those aged under 18
The different dates are due to delivery schedules of vaccine for different age groups
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier
***PLEASE READ THIS IMPORTANT INFORMATION***
You will be aware that the government added a recognised symptom of coronavirus as loss of sense of smell and taste. Please see our updated screening process.
If you have symptoms of :
- Anosmia (Loss of sense of smell or taste)
please do not attempt to make an appointment at the surgery.
Instead you should self-isolate and follow the advice that is widely available.
If you feel unwell, you should either go on the NHS 111 website of phone 111 for further advice. They will arrange for a healthcare professional to assess you if necessary.
If you feel acutely unwell dial 999 and inform them of your symptoms.
Current guidelines require us to minimise the number of face to face consultations taking place.
Our reception staff will organise a telephone consultation with a doctor, nurse or pharmacist, who will provide you with further advice.
Doctors and staff at Waterloo House
COVID-19 appointment system changes
Following new advice – our entire appointment system has moved to telephone triage. This includes doctors, nurses and HCA’s. all requests for an appointment will be triaged by a clinician first, if after this, the clinician thinks you need an appointment – it will be booked for you by them.
Everyone with an appointment booked in the coming days/weeks, you will be contacted, you do not need to phone.
The doors of the surgery are locked and will remain locked for the foreseeable future; however if you are asked to come down to the surgery for an appointment please ring the doorbell. Please telephone where you can for general queries to reduce queues at the door. Sick notes we can post and prescriptions we can send directly to the chemist. we will do all we can to make this process as easy as we can for patients.
The current advice for self-isolation is anyone with a new persistent cough and a temperature above 37.8 needs to self-isolate for 7 days and members of the same household need to isolate for 14 days.
Our aim of these precautionary measures is to keep our staff and patients safe and well. Please bear with us during this busy period and be assured we are doing our best to keep the surgery functioning and to provide our patients with a service during extreme circumstances.
For more information please see COVID 19 in the more information section.
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CUMBRIA HEALTH ON CALL (CHOC) operate an appointment service during week-ends at Furness General Hospital and Westmorland General hospital - your GP/Receptionist can book a routine (non-urgent) appointment for you if you would like to use this service - telephone 01229 402800 (to cancel appointments already made with CHOC ring 03000 247 247)
NAMED ACCOUNTABLE GP FOR ALL PATIENTS AS FROM 1st April 2015
All registered patients with the practice have an allocated, named GP who is responsible for patients overall care at the practice. This does not affect your care and you can still see any doctor/clinician of your choice.
If you wish to know who your allocated GP is please contact the reception team on 01229 402800.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed.
Do you need to re-order your medication? You can do this at the reception desk, or by completing the counterfoil from your last prescription - simply tick what you want and pop it into the box opposite reception marked 'prescriptions'. You can also register for 'emis access' - a service which allows you to order prescriptions via the internet - register for this at reception. You will need to bring photo ID with you if you are not known to the receptionist.
ELECTRONIC PRESCRIPTION SERVICE
If you are taking regular medication, our new electronic dispensing system will save time.
How it works
- you visit the pharmacy of your choice and inform them you wish to use this service.
- You request your prescription in your usual way
- You then visit your nominated pharmacy when your prescription is ready, allowing 2 working days. The pharmacists will have your medication ready to collect.
- The practice will contact you with regard to any reviews
- If you would like to use this service, please speak to your chemist or ask at reception.
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Come in to see us with proof of identification x 2 (one being photo ID)
(Site updated 23/03/2021)