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Ongoing Training: For one afternoon per month we focus on clinical and staff development and training, and during this time the surgery will be closed. If you require medical assistance during this time please dial NHS 111.



The surgery works closely with West Cumbria Carers and Gillian the support worker - if you would like more information, please ask any member of the surgery team who can help you.


Improving your care

Health services in Furness are introducing 'shared records'. Shared records allow health professionals to share some limited information from your medical records with other health services that provide you with care. For more information please pick up a 'changes to your medical records' leaflet from the surgery. more information is also available at



We have successfully recruited a new GP, Dr Hannah Davies and Practice Pharmacist, Ben Merriman


From 6th August our ‘Urgent Walk in Clinic’ will no longer run.


We have taken the opportunity to revise our appointment system.


From 6th August we will be offering a range of consultation types including:


  • Same day URGENT timed appointments
  • Routine appointments – face to face
  • Telephone consultations
  • Appointments also available with our Nurse Practitioner and Practice Pharmacist


This is part of our ongoing commitment to patient satisfaction and quality of care


⚑⚑NEW GP⚑⚑

We are delighted to announce that Dr Hannah Davies has joined the practice on 4th July 2018.

Dr Davies will be working 3days a week at the practice.

Welcome to Waterloo House Surgery



We will be closed on Wednesday 11th July from 1pm for staff training.
We will re-open 8am Thursday 12th July.
If you need advice you can visit your local pharmacy
or contact NHS 111 for advice
Please call 999 in emergency
Pre-planned appointments booked earlier than 8am will run as normal.

Thank you

Doctors and staff at Waterloo House

We have a new member of the team:

Ben Merriman has joined us a Practice Pharmacist.

Ben’s expertise is in drugs, what they do to the body and what the body does to them.

With the number of medicines taken by patients increasing, pharmacists are becoming an increasingly important part of the healthcare team.

Ben is looking forward to playing his part in making sure patients at Waterloo House Surgery are getting the best possible care.


The urgent clinic runs every morning(Mon-Fri excluding bank holidays) between 9.30am and 11.30am.

The URGENT clinic consists of acute URGENT appointments managed by a variety of clinicians including a nurse practitioner which are designed to deal with URGENT ON THE DAY PROBLEMS ONLY.

It is best to call first if you require an URGENT same day appointment

Our reception team will advise you of the best time to attend.
This may be a specific planned, timed appointment or you will be given an approximate time to attend the URGENT clnic.

Waterloo House Surgery continues to offer a wide range of pre-bookable routine appointments. Please speak with reception on 01229 402800 to book.

Many thanks
Dr's & Staff at Waterloo House

******Please remember to order your medication in plenty of time.
We require 2 working days to process your prescription for you.
Many thanks.
Doctors and staff at Waterloo House******

Practice Leaflet 2016

 CUMBRIA HEALTH ON CALL (CHOC) operate an appointment service during  week-ends at Furness General Hospital and Westmorland General hospital - your GP/Receptionist can book a routine (non-urgent) appointment for you if you would like to use this service - telephone 01229 402800 (to cancel appointments already made with CHOC ring 03000 247 247)



All registered patients with the practice have an allocated, named GP who is responsible for patients overall care at the practice. This does not affect your care and you can still see any doctor/clinician of your choice.

If you wish to know who your allocated GP is please contact the reception team on 01229 402800.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. (please not we hold an 'URGENT clinic each day Monday-Friday between 09:30-11:30am - this clinic gets very busy so if you don't feel you need to see a doctor urgently please ask reception for the next available routine appointment)

Repeat Prescriptions

Do you need to re-order your medication? You can do this at the reception desk, or by completing the counterfoil from your last prescription - simply tick what you want and pop it into the box opposite reception marked 'prescriptions'. You can also register for 'emis access' - a service which allows you to order prescriptions via the internet - register for this at reception. You will need to bring photo ID with you if you are not known to the receptionist.


If you are taking regular medication, our new electronic dispensing system will save time.

How it works

  • you visit the pharmacy of your choice and inform them you wish to use this service.
  • You request your prescription in your usual way
  • You then visit your nominated pharmacy when your prescription is ready, allowing 2 working days. The pharmacists will have your medication ready to collect.
  • The practice will contact you with regard to any reviews
  • If you would like to use this service, please speak to your chemist or ask at reception.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Come in to see us with proof of identification x 2 (one being photo ID) 


(Site updated 18/02/2019)
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